Contact Us

Whether you've spotted an outdated welcome offer, want to ask about how a sweepstakes casino redemption actually works, or just have feedback on how we cover this space, this is where to send it. We read every message, though we can't always guarantee a reply given the volume we receive.

What we can help with

Social Casino is an independent research and comparison site covering sweepstakes casinos and social casino platforms in the US market. We're not a casino, we don't operate any of the sites listed on this page, and we can't process redemptions, verify your identity, or access your account on any operator's behalf. What we can do is help you understand the space a little better. That includes things like:

• Clarifying how the dual-currency model works — the difference between Gold Coins (used for free-to-play entertainment) and Sweepstakes Coins (which may be redeemable for prizes under an operator's own rules)
• Explaining what "no purchase necessary" actually means and how alternative methods of entry typically work
• Pointing out where a listed operator's welcome offer, coin package, or promotional terms may have changed since we last checked
• Correcting factual errors on any of our pages, including outdated availability information for a given state
• General questions about how we research and rank the platforms featured on this site

What to contact the operator about instead

Because Social Casino doesn't run these platforms, some questions are better directed straight to the operator whose site you're using. That includes:

• Redeeming Sweepstakes Coins, checking a redemption threshold, or asking why a payout is delayed
• Identity verification (KYC) issues, including document uploads or account holds
• Account access problems, password resets, or closing an account
• Disputes over a specific promotion, coin package purchase, or terms and conditions
• Confirming whether a platform currently accepts players from your state

Every legitimate operator publishes its own support channel, usually a help centre or contact link in the site footer or account menu. That's the fastest route for anything account-specific, since we have no visibility into individual player accounts.

Before you write in, a few things worth checking first

A lot of the questions we get are already answered elsewhere on the site, so it's worth a quick look before reaching out:

• If your question is about gambling habits, spending limits, or taking a break from play, our Responsible Gambling page covers the resources available
• If you're asking about how we handle data, disclosures, or the rules that govern use of this site, see our Terms and Conditions
• If you want to know more about how Social Casino researches and rates operators, our About Us page explains the process

A note on legal and financial questions

We're happy to explain how sweepstakes promotions generally work, but we're not able to give legal or tax advice, and nothing on this site should be read as either. Availability of sweepstakes casinos varies by state, laws change, and some jurisdictions restrict or prohibit this model entirely. If you're unsure whether a platform is available where you live, or whether a prize redemption has tax implications for you, the operator's own terms and a licensed professional are the right places to check — not a comparison site.

Response times and what to expect

We're a small editorial team, not a customer support desk, so please keep expectations realistic. We prioritise:

1. Factual corrections — outdated offers, wrong state restrictions, broken links
2. General questions about how the sweepstakes model works
3. Feedback on our content and rankings

We don't offer live chat or phone support, and we won't ask for sensitive personal information like your ID or payment details — if anyone claiming to represent Social Casino asks for that, it isn't us.

This page reflects our current contact process as of the fact-check date above. If you're reaching out about a specific operator listed on this site, having the operator name, the offer in question, and roughly when you noticed the issue helps us look into it faster.